Frequently asked questions
Everything you need to know about our handcrafted pieces.
Are the parts all the same?
No. Each piece of Azuari Cerámica is handmade, so there may be slight variations in shape, color, and texture. These differences are not flaws but part of the character and identity of handcrafted ceramics.
Do you make custom pieces?
Yes. I create custom pieces and bespoke projects, both for private clients and for special projects.
You can find more information in the Custom pieces section, where you can tell me your idea and we can evaluate the feasibility of the project together.
How long does production take?
Production times vary depending on the piece and stock availability.
For items already in stock, shipping usually occurs within the days indicated in the store.
For custom pieces, the time is confirmed once the design is finalized and the quote is approved, as the ceramic process requires several stages and firings.
How are the parts shipped?
Shipments are made nationwide through reliable courier or transport services. Each piece is carefully packed to ensure it arrives in perfect condition.
Once your order has been dispatched, you will receive the corresponding tracking information.
How do I care for the pieces?
The pieces are designed for everyday use. We recommend:
- Hand washing or careful dishwashing.
- Avoiding bumps and drops.
- Avoiding sudden temperature changes.
With use, each piece acquires its own story.
Are the parts food-grade?
Yes. The pieces intended for tableware are glazed with food-safe materials and are safe for food contact.
Are they microwave or dishwasher safe?
In general, yes. However, to extend the life of the parts, careful use is recommended, as well as avoiding prolonged exposure to extreme temperatures.
What materials do you use?
I work mainly with earthenware and stoneware, chosen for their strength and beauty. I prepare my own clays, which allows me to control the quality of the material and the final result of each piece.
What happens if my order arrives damaged?
If your order arrives damaged, please write to me within 48 hours of receipt, attaching photos of the item and the packaging. We will evaluate the case to offer you a solution.
Do you accept exchanges or returns?
Since these are handmade items, returns or exchanges are not accepted, except in case of defects or breakage during shipping.
Are the pieces I see on the website exactly what I will receive?
The images are representative of the general style and finish. As these are handmade pieces, there may be slight variations that make each creation unique.
Do you have permanent stock?
I work in small batches and limited editions. Some pieces may sell out and be reproduced later, while others are not repeated.
Do you do wholesale or brand sales?
Yes, I evaluate special projects and collaborations with brands or venues. In these cases, orders are analyzed individually based on quantities, timelines, and workshop availability.
Where are the parts produced?
All Azuari Cerámica pieces are designed and produced by hand in my workshop in Argentina.
How can I contact you if I have another question?
You can write to me using the contact form or by sending me an email. I love reading every message and responding personally.